- Popular Questions
- Account & Notifications
- Orders
- Shipping
- Returns
How can I contact Sportif Customer Service?
Customer Service is available to assist you by live online chat, phone, or email Monday through Friday, from 6:00 AM to 4:00 PM PT. To contact us click here.
Can I pay with PayPal?
Yes, we accept PayPal as a payment method at checkout.
To pay with PayPal, simply select all the items you wish to purchase and choose the yellow PayPal Checkout button in your cart. You will be redirected to log in to your PayPal account, where you can select your preferred payment method and shipping address. After confirming your details, you’ll be redirected back to the Sportif checkout page to review and finalize your order.
You can also choose PayPal as your payment method during the final step of the standard checkout process. In this case, you'll select PayPal in the Payment Info section and be directed to log in to your PayPal account to complete the transaction. Your shipping information will be collected through the Sportif checkout process.
Once your order is placed, you’ll receive a confirmation email from Sportif, along with a receipt from PayPal sent to the email address associated with your PayPal account.
Does Sportif offer repairs?
Yes, we offer repairs on Sportif garments for a nominal fee. Please ensure that all items are clean before sending them in for repair, as we are unable to accept soiled garments.
If you have any questions or would like to inquire about a repair, Customer Service is here to help. Representatives are available via live chat, phone, or email, Monday through Friday, from 6:00 AM to 4:00 PM PT.
Does Sportif offer hemming?
Yes, we offer hemming for pants at a fee of $5.95 per pair. You can choose either a straight hem or a cuffed hem. For cuffed hems, lengths range from 27" to 33.5", and for straight hems, lengths can be up to 35" on most styles.
If you need hemming for pants with a length shorter than 27", please contact our Customer Service team, as these orders require special processing. Please note that pants hemmed to a length under 27" are not eligible for return. Some exclusions apply.
To order pants custom-hemmed under 27 inches online: Select any length from the hemming options dropdown and include your specific instructions in the Order Comments field. For example: “CUSTOM HEM TO 25 inches. I understand that these pants are non-returnable."
Where can I find a guide to Sportif stretch products?
Designed for comfort and mobility, Sportif's exclusive stretch fabrics have been delighting our customers for over 40 years. Here you will find information regarding our Core Spun Technology, Mid-Weight Twill and Tropical Twill fabric types. Sportif Stretch Guide
How can I determine which size is right for me?
We have a size chart and instructions on how to measure your waist and inseam.
To view sizing chart information, click here.
To view hemming information, click here.
Why is the color of my product different in person from what I saw on your website?
We strive to display our clothing and accessories as accurately as possible. However, due to variations in monitor settings, the actual color of the product may differ slightly from what you see on your screen.
If you have any questions about our products while shopping, Customer Service is happy to assist you. You can easily reach us via live chat or by calling 888-260-7676. Additionally, we offer a return/exchange policy if you're not fully satisfied with your purchase. For more information, please visit our Return Policy page here.
How can I find an item online that I saw in the Sportif catalog?
Each item in our catalog includes a product ID or style number, located to the right of the style name. To find the item online: Enter the style number into the search bar at the top right of the Sportif.com website to find product matches. You can also search using the item’s name or a brief description. Once entered, relevant results will be displayed.
How can I get a catalog mailed to me?
Thank you for your interest in our catalog. To request that a catalog to be mailed to you please click here.
Does Sportif have an email list? How can I start receiving emails?
Yes, Sportif does have an email list. To sign up, enter your email address at the bottom of this page.
Where can I leave a review about an item I purchased?
To leave a review, photo or video on a previously purchased item, navigate to the product page for your item on Sportif.com, and scroll down to the reviews tab. Click "Write a Review" at the top right. These reviews help other customers in choosing the best products for them. We’re always happy to hear your feedback!
When writing your review, keep in mind:
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- Focus on the product and your experience with the product
- Provide details about why you liked or did not like the product
I have comments to make about your products, where may I send them?
We love to hear your feedback, good or bad. Send your comments and suggestions to [email protected].
Can I order from Sportif USA if I live in Canada?
Yes, you can order online from our website.
Does Sportif USA sell gift certificates/gift cards?
Not at this time.
How do I open a Sportif USA account?
Welcome! To create an account, simply here. and complete the required fields. You can also opt in to our newsletter for updates on new styles and exclusive offers. Once your account is active, you’re ready to shop, browse, and leave reviews.
Why can't I login?
Here are some tips + tricks to help if you're having trouble logging in to your Sportif USA account.
Forgot your password?
You can log in with your email address. If you forgot your password, get a new one here. Enter the email address associated with your Sportif USA account, and we'll send you a reset password link.
Password isn't working?
Request a new password here.
Didn't receive your reset password link?
Check your spam folder and add Sportif.com to your safe list. You should receive the password reset notification email within a few minutes, but it can take up to 15-20 minutes. Check back a little later if you don't receive it right away.
No record of a Sportif USA account?
If you don't have an account and would like one, you can create one here.
Not sure if you have an account?
Try requesting a new password here. If you have an account, a password reset link will be sent to your email. If no account is found under that email address, you'll be notified and can easily sign up for a Sportif USA account.
How can I reset my password?
- Navigate to the Sign In page on Sportif.com
- Click “Forgot your password?” next to the sign in button
- Enter your email address in the space provided and click reset password
- If you have created an account in the past with the email address you entered, you will receive a password reset email. (If you don't receive this e-mail, please check your junk mail folder or contact Customer Service for further assistance).
- Check your email for the reset link. (If you have ad blockers or pop-up blockers enabled on your browser, we recommend disabling them for this process).
- Open your email from Sportif and click “Set a New Password”.
- Enter your new password in the fields provided and click “Continue”
- You will see a message in green confirming “Your password has been successfully updated.” You will receive an email confirmation as well.
You will now be able to enter your email address and new password and log in to your account.
If you didn't receive a password reset email:
- Check your junk or spam folder to see if the link ended up there.
- You might not have a Sportif USA account set up. Try creating a new account using your email address.
If you are still unable to reset your password, please contact Customer Service.
Where do I find my order history?
To view your past orders, log in to your Sportif USA account. Your order history is automatically saved as long as you are logged in when placing your orders.
To access your order history, log in to your account and click on Account in the top-right menu. On the Account page, select the Orders tab to view all orders placed while logged in. Click on any order number to view the details.
How do I subscribe or unsubscribe from the newsletter?
Subscribe to the newsletter
To subscribe, log in to your Sportif USA account, go to Account Settings, and check the Exclusive Offers box at the bottom of the page. Alternatively, you can sign up using the form located at the bottom of this page.
The Sportif USA newsletter keeps you informed about new releases, sales, and other exciting updates.
Unsubscribe to the newsletter
To unsubscribe, you have two options:
1. Log in to your Sportif USA account, go to Account Settings, and uncheck the Exclusive Offers box at the bottom of the page.
2. Use the unsubscribe link at the bottom of any newsletter email.
Please allow 24 hours for your email address to be fully unsubscribed from our newsletter list. You can also email Customer Service at [email protected] and ask to be unsubscribed.
How do I update my account information?
Updating your account information is easy. Simply log in to your Sportif USA account and navigate to Account Settings in the top-right corner of the page. From there, you can update your name, email address, phone number, and password.
To update your address, go to the Addresses section, where you can edit, delete, or add a new address
How can I place an order with Sportif USA?
- Order online:
Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping cart using the "Add to Cart" button. When you are ready to check out, click on the shopping cart in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.
- Order by phone:
If you prefer to place your order over the phone, please call us at 1-888-260-7676. Customer Service is available by phone Monday - Friday, 6am - 4pm PST.
- Order by Fax or by mail:
If you have a Sportif catalog, just fill out the order form and send it to us for processing. Please be sure to include a daytime phone number or e-mail address so we can contact you with any questions we may have. If you do not have an order form, it's still a breeze to order, just include the style number, size and color of the item you would like to order and your personal information:
Full Name
Billing Address/Shipping Address
Daytime Phone Number/E-Mail Address
Payment Information (Credit Card number with Expiration Date)
We do not accept checks, money orders, or COD.
Send your completed order to:
Sportif Mailorder, Inc.
1415 Greg Street Suite 101
Sparks, NV 89431
Fax 888-711-2808 available 24-hours a day, 7-days a week.
Do I need an account to place an order?
Nope! You are welcome to place an order without having to create a Sportif USA account. No sign-up or login is required to order.
Which forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express and Discover) PayPal, Pay Later, Google Pay, and Apple Pay. Debit cards are also accepted. They must be connected with Visa or Mastercard and processed as a credit card. We do not accept checks, money orders, or CODs. All prices are in U.S. currency. For your protection, we require that the billing telephone number and the billing address match the address that is on file with the debit/credit card issuing bank.
Pay Later is not currently available to residents of Georgia, Missouri, New Mexico, North Dakota, South Dakota, Wisconsin, or any U.S. Territories.
When will my card be charged?
As soon as your order is placed, your payment method will be charged for the items ordered. If you decide to cancel your order or request changes once your order is placed, a refund will be issued for the charge. Depending on your payment method, you may see the transaction as pending for a day or two before the charge posts to your payment account.
How long will it take to process my order?
Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays will ship out on the next business day. Transit time is measured in business days which are Monday through Friday (excluding holidays).
Orders with expedited shipping must be placed before 9:00 AM PT, Monday through Friday, to be processed for same-day shipment.
Why didn’t I receive my order or shipping confirmation email?
We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder.
Can I change the ship to address on my order?
Our top priority is to ship your order quickly. Once an order is placed, we begin processing it immediately. Depending upon when the order was submitted, we may or may not be able to cancel or make changes to the order. Contact Customer Service by phone or live chat to find out if this is an option for your order. Contact us here.
Can I cancel or make changes to my order after placing it?
Our top priority is to ship your order quickly. Once an order is placed, we begin processing it immediately. Since your payment information is charged when the order is placed, we are unable to make changes or cancel an order after it has been submitted.
Order Status
We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. You can also log in to your Sportif USA.com account to view your order information.
How do I track my order?
To track your order, log in to your Sportif.com account. Go to Orders, click on the order number for the order you would like to track. Shipping details will be provided on the lower right side of the page. You can click on the tracking number to track your order.
How long will it take for my order to arrive?
Delivery times can vary depending on the carrier and delivery location. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.
Free shipping can take up to 4 business days to arrive. Faster shipping options are available during checkout; please see our Shipping Information page here for full details and transit times.
What is your price adjustment policy?
If an item purchased on Sportif.com goes on sale within 14 days of the shipping date, we’ll refund you the difference. Please contact Customer Service, we’ll be happy to help!
Do you offer a guarantee?
All products are guaranteed from defects for a full year from the date of purchase with a proof of purchase. Guarantee does not cover normal wear and tear. Please call us at 1-888-260-7676 for questions. New, unworn and unwashed items may be returned within 90 days of purchase. For more details, click here for our returns / exchange policy.
Can I send a gift with no receipt included?
Yes! When sending a gift, enter a message in the “Order Comments” field on the shipping information page during checkout and a card will be included with your message on it. ("Happy Birthday! Love Mary") The invoice will not be included in these shipments.
Have a Discount Code?
You can enter a discount code in your cart before checkout. Discounts will be reflected at checkout. Depending on the discount code you are using, not all items may eligible for a discount with your discount code. Eligibility can vary by style, color or season and can change at any time.
Shipping fees are excluded. Certain discount codes cannot be applied to Web Specials or sale items.
Discount codes available for a limited time cannot be applied to past orders. Be sure to check that your code is valid.
We recommend copying and pasting to avoid any typos.
Why was my payment declined?
There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted
Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.
Why didn’t I receive my order confirmation or shipping confirmation email?
We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder. If you did not receive the email confirmations you may have mistyped your email address associated with you order. Contact Customer Service for assistance.
When will my order ship?
Our warehouse is located in Northern Nevada. We ship orders between 8am and 3pm (PST) Monday through Friday. All orders are shipped within 2 business days unless otherwise noted. Orders placed before 9:00 AM PST (Noon EST) usually ship out the same day.
Why didn't my order qualify for free shipping?
If a discount code brings the net order value below $99 you will be charged shipping and any sales tax from shipping.
Order Status
We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. You can also log in to your Sportif.com account to view your order status and tracking information.
How do I track my order?
Log in to your account at Sportif.com. Go to the Orders tab. Click on the order number for the order you would like to track. Shipping details will be provided on the lower right side of the page. You can click on the tracking number to track your order or copy and paste it on the carrier’s website. You can also sign up on the carrier’s website to receive updates while your package is in transit.
How long will it take for my order to arrive?
Delivery times can vary depending on the carrier and delivery location. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.
Free shipping can take up to 4 business days to arrive. Faster shipping options are available during checkout; please see our Shipping Information page for full details and transit times.
How can I sign up for delivery text messages or alerts?
Sportif USA is not able to provide delivery information for packages that have left our warehouse. If you would like to be notified by the carrier when they expect to deliver your package, you can sign up for notifications by text or email on the carrier’s website at either USPS.com or UPS.com
Does Sportif Ship Internationally?
International shipping is limited to Canada only.
What are your shipping and handling charges?
We offer FREE Priority US shipping on orders over $99. Products ordered with priority shipping normally arrive within 3-4 business days after your order is shipped. 2-Day and Next-Day shipping is available for an additional charge. Free shipping applies to the NET amount of your order. Click here for more information.
Why haven't I received my order yet?
If your order hasn't arrived by the time you think it should have, here are some steps you can take:
- Check Your Order Status
You can start by checking your Order Status. Your Order status page will provide you with your order status (whether your order is being processed or has shipped) and will include a link with your tracking details.
- Review the Tracking Details
If your order has shipped, you'll have a tracking number for your shipment. If your order shipped via USPS Priority you can track your package at USPS.com. If your order was shipped UPS 2nd Day or Next Day, you can track any UPS shipments at UPS.com/Tracking
USPS Shipping
If your USPS tracking number has not updated in several days, or if it shows the order as delivered and you haven't received it, check with your local post office to see if they may be holding the order. It's also a good idea to check outside your home. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. Please ask any other individuals at the location if they might have received the package for you. Many times, a lost package was simply received and set aside by someone else and then forgotten.
International Standard Shipping
Keep in mind, some international shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 1 to 3 weeks, but can take up to 5 weeks for delivery. If you still don't have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order.
UPS Express Shipping
If your order was shipped via UPS, contact UPS Customer Support for more information: 1.800.PICK.UPS (1-800-742-5877)
What is the return policy?
We have a 90-day return policy. Some exclusions apply. For more details, please visit our returns page here.
Need a return label or return form?
If you did not receive the return label or have misplaced it, simply contact Customer Service and we will email you a new one promptly.
CLICK HERE TO PRINT A RETURN FORM
Can I return an item using my own label?
Yes. You can use your own label to send in your return. For your protection, you may wish to ensure your return package and keep a record of your tracking number. In this case, the return shipping fee would not be applicable and you would receive a full refund for the item(s) you return.
Complete the return form on the back of your packing slip and send it along with the merchandise you wish to return to:
Sportif Mailorder, Inc.
1415 Greg Street Suite 101
Sparks, NV 89431
How can I track my return?
If you need to track your return, you can make a note of the tracking number on your return label and track it on UPS.com or contact Customer Service.
How long will it take for Sportif to process my return/refund?
Return processing typically takes 7-10 business days after the package is delivered to our warehouse.
During peak times (holidays, sales, special events, etc.) it can take longer than normal to process. If you’ve provided us with an email address, we’ll email you once your return has been received and your credit has been processed.
Once completed, it may take your bank an additional 2-7 business days to post the refund to your account.
How will I get my refund?
Sportif USA does not offer store credit. All refunds are applied back to the method of payment used to make the original purchase. If you use a disposable gift card, please have the original card available if you plan to return an item. It may take your bank an additional 2-7 business days to post the refund to your account.
Exchanges
For credit card security purposes, exchanges are made in two steps: returning and re-ordering. A new order will need to be submitted and charged to your credit card.
How do I exchange a gift?
Exchanges are made in two steps: returning and re-ordering. You may return new, unworn, unwashed items within 90 days. A pre-paid shipping label is included in your package for your convenience. A packing slip with a return form on the back is also included. At the bottom of the return form is an area, "How to return gifts", please be sure to complete this area of the form with your information. You can use the blank space at the bottom to let us know what you would like instead.
Do you offer a guarantee?
All products are guaranteed from defects for a full year from purchase date with proof of purchase. Guarantee does not cover normal wear and tear. Please call us at 1-888-260-7676 for questions. New, unworn and unwashed items may be returned within 90 days of purchase. Click here for our returns & exchanges policy.
How can I send back an item that is defective?
You have one year from date of purchase to return an item that has a manufacturer defect. Items must be in clean condition. The guarantee does not cover normal wear and tear. Send item to:
Sportif Mailorder, Inc.
1415 Greg St Suite 101
Sparks, NV 89431
WE'RE HERE TO HELP
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